Sierra

Decagon focuses on generative artificial intelligence (AI) for customer support within the technology sector. The company provides AI support agents that respond to customer service inquiries and integrate with existing tools and data sources. Decagon's solutions aim to improve support by providing responses while learning and adapting to enhance service over time. It was founded in 2023 and is based in San Francisco, California.

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.

Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.

Leena AI provides enterprise artificial intelligence (AI) solutions within the technology sector. The company offers automation for information technology (IT), human resources (HR), and finance processes, leveraging Agentic AI to reduce service tickets and facilitate self-service for employees. Leena AI's products aim to integrate with various enterprise applications. It was founded in 2015 and is based in San Francisco, California.

Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products, including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Allen, Texas.

[24]7.ai provides artificial intelligence (AI)-based customer service products and solutions. It offers solutions such as conversation automation solutions, workforce engagement solutions, campaign management solutions, and more. [24]7.ai was formerly known as 24/7 Customer. It was founded in 2000 and is based in Campbell, California.