Aug 26, 2025

The report noted Kore.ai as a leader for its “Completeness of Vision” and rated it highest for the “Ability to Execute.” The report is available to download here Report highlights Kore.ai's comprehensive platform capabilities and business model adaptability in a rapidly evolving market Kore.ai was recognized as a Leader for its comprehensive, feature-rich platform that excels in GenAI enablement and process management for conversational AI agents, combined with a scalable business model and significant investment in employee development. The company demonstrated strong adaptability by blending technology upgrades with operational restructuring while tripling its workforce since 2021 to support continuous innovation. The report highlighted Kore.ai's strong performance across key use case categories - employee self-service, orchestration of multiple conversational AI applications and AI agents, and customer self-service automation. According to the report, Kore.ai Agent Platform , enables enterprises to build Conversational AI and multiagent systems for service, work and process automation across different functions and business units. "We believe this recognition as a Leader in Gartner's Magic Quadrant validates our comprehensive approach to conversational AI, multiagent orchestration, and generative AI enablement that enables enterprises to reimagine business operations with AI," said Raj Koneru , Founder and CEO of Kore.ai. "Our Agent Platform enables organizations to build and scale sophisticated multi-agent conversational AI applications and workflows that drive real business outcomes across service, work, and process automation." The report specifically recognized Kore.ai's scalable business model focused on tiered licensing and usage fees without overreliance on professional services. Gartner noted how the company has effectively incorporated partner enablement and leadership updates alongside its technology and operational improvements. The report also highlighted Kore.ai's structured employee development programs and learning resources as key differentiators in the market. "What sets our platform apart is the full spectrum of development options we provide – from no-code solutions for business users to pro-code capabilities for developers," said Prasanna Arikala , CTO and Head of Product at Kore.ai. "Combined with our native DialogGPT model, multi-agent orchestration capabilities, an AI marketplace, and robust AI governance tools, we're enabling enterprises to deploy AI agents safely and effectively at scale across their entire organization." The Kore.ai Agent Platform stands out with its GenAI enablement and process management capabilities . The platform includes AI for Service to streamline omnichannel multimodal support in contact centers, and AI for Work, which covers enterprise search and employee-facing AI assistants In health care and other industries, Kore.ai's tools and platforms are helping companies improve the customer journey, experiences and conversations. "We are leveraging AI technology and innovation to make health care easier to navigate, more efficient and affordable, and to enhance customer and employee experiences," said Anne Hoverson, VP Digital Transformation & IT PMO at GuideWell. "This collaboration is driving our ability to harness AI and empower our members while supporting their health and well-being. We're excited about working together and enabling us to stay ahead of evolving customer expectations, now and in the future." The platform provides a wide selection of native (XO GPT), third-party, and open-source LLMs for different use cases , with dedicated support for LLM fine-tuning, lifecycle management, and guardrails. Additionally, the platform delivers strong process planning capabilities with both autonomous and semi-autonomous options, multi-channel integration support, and workflow building capabilities using an intuitive drag-and-drop interface. “At OneSpaWorld, we prioritize leveraging AI to elevate customer and employee experiences and to unlock new opportunities in operational efficiencies,” says Charles Rivera, CIO at OneSpaWorld . “We chose Kore.ai because of its proven ability to deliver at scale today, while also providing a platform that evolves with the future of AI. This partnership ensures we stay ahead of our customers' needs, both now and as the landscape continues to change.” The company was recently named a leader in the Gartner Emerging Market Quadrants (EMQs) for Generative AI Engineering and Productivity Tools. Through strategic partnerships with Microsoft, AWS, and Inception (G42 Company), Kore.ai continues to accelerate AI adoption for large enterprises, globally. To learn more about how Kore.ai is empowering customers across financial services, healthcare, retail, hi-tech and media industries reimagine their business with AI and achieve valuable impact, please visit Kore.ai Gartner Disclaimer: GARTNER is a registered trademark and service mark of Gartner Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, "Magic Quadrant for Conversational AI Platforms", by Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 12 August 2025. About Kore.ai Kore.ai is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. Kore.ai takes an agnostic approach to models, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.