Best Retail AI Agents Companies

DRUID automates business processes through conversational applications. The company offers services including the development and deployment of artificial intelligence agents and applications that facilitate interactions across various sectors. It serves industries such as healthcare, banking, retail, and higher education, providing solutions that integrate with enterprise systems and support RPA technologies. The company was founded in 2018 and is based in Bucharest, Romania.

Sierra provides AI agents for customer support across various business sectors. The agents engage in personalized interactions and can be integrated with existing call center technologies. The platform is designed to meet security and compliance requirements and can be tailored to the needs of clients. It was founded in 2023 and is based in San Francisco, California.

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.

Big Sur AI focuses on artificial intelligence in the e-commerce sector. It offers an AI sales agent that provides assistance and personalized recommendations to the shopping experience. The company primarily serves the e-commerce industry, helping retailers increase sales and improve customer experience. It was founded in 2023 and is based in Mountain View, California.

Botpress is a conversational AI platform that specializes in the development and deployment of chatbots for enterprises. The platform offers tools to build, customize, and integrate chatbots with large language models (LLMs), manage knowledge bases, and handle conversation data effectively. Botpress primarily serves sectors such as SaaS, legal services, manufacturing, real estate, hospitality, education, telecom, e-commerce, and finance. It was founded in 2017 and is based in Quebec, Canada.

Capacity focuses on omnichannel experience automation to address support-related tasks across various industries. The company offers virtual agents, employee enablement, agent assist, and process automation solutions that facilitate customer inquiries and provide coaching. Capacity serves sectors including contact centers, customer support, HR & Ops, IT support, and sales & marketing. Capacity was formerly known as Jane.ai. It was founded in 2017 and is based in Saint Louis, Missouri.

ConnexAI offers conversational Artificial intelligence (AI) technology for industries. Its offerings include AI agents for customer support, AI analytics for data-driven insights, and AI voice solutions for natural-sounding speech. It serves sectors that require customer engagement and support services. It was formerly known as Connex One. It was founded in 2013 and is based in Manchester, United Kingdom.

Decagon focuses on generative artificial intelligence (AI) for customer support within the technology sector. The company provides AI support agents that respond to customer service inquiries and integrate with existing tools and data sources. Decagon's solutions aim to improve support by providing responses while learning and adapting to enhance service over time. It was founded in 2023 and is based in San Francisco, California.

GupShup operates as a conversational engagement platform that provides customer lifecycle tools within the messaging industry. It offers services including two-way conversation facilitation, click-to-chat advertisement (ad) management, and domain-specific artificial intelligence (AI) models. It serves sectors such as banking, financial services, and insurance (BFSI), retail and electronic commerce (eCommerce), healthcare, and various other industries that require customer engagement solutions. It was founded in 2004 and is based in San Francisco, California.

Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.

qeen is a company that provides AI solutions for the e-commerce sector. Their offerings include content generation, product localization, and marketing automation. The company's products are designed to integrate with e-commerce platforms and offer multilingual support and SEO-optimized content. It was founded in 2023 and is based in Dubai, United Arab Emirates.

Tidio provides customer service solutions within the technology sector. Its offerings include customer service automation, support platforms, and virtual agents that assist in customer interactions. Tidio serves sectors such as e-commerce, fintech, education, and travel with its customer service software. It was founded in 2013 and is based in San Francisco, California.

Wizard is an AI-driven shopping agent focused on improving the online shopping process. The company offers a platform that provides product recommendations, visual search capabilities, and a unified checkout process, all intended to streamline the shopping experience. Wizard primarily serves the ecommerce industry by integrating AI technology to offer personalized and effective shopping solutions. It was founded in 2021 and is based in New York, New York.

Yellow.ai is a customer service automation platform that utilizes generative AI to improve support operations for enterprises. The company provides AI-driven tools for automating and personalizing customer interactions across channels such as voice, chat, and email, while maintaining security and compliance. Yellow.ai's platform integrates with existing tech stacks, offering no-code solutions for customization and deployment. Yellow.ai was formerly known as Yellow Messenger. It was founded in 2016 and is based in San Mateo, California.